Add value to your investment with a range of training options available from LabLogic.

From introductory training during installation to in-depth, fully certified training courses, you can be sure that you are getting the most out of your system.

If you have new users or are out of practice, refresher training can be provided separately or as part of an annual service contract.

Contact us today to discuss your training requirements. 

How do I contact support?

Our dedicated support@lablogic.com e-mail address is the best to contact us should you require help with your software or instruments.  It is constantly monitored during business hours and will ensure that your query is passed to the person best able to assist you.

How do I arrange my installation?

LabLogic will contact you once your instrument/software has been shipped to let you know that it is on its way and to start arranging the installation.  We will send you a checklist that details what is required for the installation so that we can be sure that when we arrive onsite, the installation will be a smooth process.

What paperwork will I receive following the installation?

A service report is provided that details the work undertaken – this is electronically signed by the engineer and the customer and then e-mail to you in pdf format.  If qualification/validation is performed as part of the installation, a binder containing the complete set of qualification tests and results is left with the instrument.

What training will I receive?

All of our systems are provided with a familiarisation training session to enable you to get started; this is provided at the time of installation.  Once you are familiar with the basic use of the system a follow up training session may be of benefit to cover some of the more advanced topics.  We have a range of training options to cover all requirements; please contact us for more details.

Should I validate/qualify my system?

This depends on the regulatory guidelines that you are working to.  Our product and quality specialists can advise you on what is required.

How can I get a new feature implemented into LabLogic’s software?

Our software development is driven by our users – functionality is added at our customers’ request so that we can be sure that our systems remain in line with what is needed.  We consider all requests for new functionality, with priority being given to those customers on a support contract.

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The LabLogic Group will always treat your details with the utmost care and will never sell them to third party companies.

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