This privacy notice reflects the requirements of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 and informs you of the type of personal information Lablogic collect. How and why we collect it and what to expect us to do with your information. We will also outline your rights under the data protection act.

If you have engaged with LabLogic in an employment capacity, the employee privacy notice is more appropriate for you.

We are committed to ensuring that the personal data of our customers/suppliers/distributers and general members of the public is handled in accordance with the principles set out in data protection laws.

Depending on how you interact with us, we may collect the following categories of personal data:

Information you provide directly

• Name
• Job title
• Employer / organisation
• Email address
• Telephone number
• Postal address
• Event registration details
• Enquiry details and correspondence
• CV, employment history and recruitment information
• Information provided in complaints or requests

Information collected automatically

• IP address
• Browser type and version
• Device identifiers
• Website usage information
• Cookies and similar technologies
• Date/time access logs

Information received from others

We may receive your information from:

• Distributors or service partners involved in delivering services to you
• Organisations we work with
• Referees named by job applicants
• Employees who provide emergency contact details
• Publicly available sources such as company websites or professional networking platforms

We may use your personal data for the following purposes:

• Responding to enquiries and requests
• Providing products, services and support
• Managing customer and supplier relationships
• Sending service communications
• Managing events, webinars and conferences
• Improving our website and user experience
• Sending relevant marketing communications
• Recruitment and hiring
• Handling complaints
• Protecting our legal rights
• Meeting legal and regulatory obligations
• Security, fraud prevention and IT administration

Your personal information is collected and processed for various business purposes, in accordance with applicable laws and agreements.

We will only collect, use and share your personal information where we are satisfied that one or more of the following legal bases, as described in the UK General Data Protection Regulation (UK GDPR) apply:

• Article 6(1)(a) Where the customer has given their consent for the processing of their personal data for a specified purpose.
• Article 6(1)(b) The processing is necessary for the performance of a contract to which you are a party or in order to take steps, at your request, prior to entering into such a contract, for example collecting contact details to provide you with a quote or processing information to deliver goods to you.
• Article 6(1)(c) For the processing of written representations and documents, the lawful basis which relates to processing that is necessary for compliance with a legal obligation.
• Article 6(1)(f) The processing is necessary for the legitimate interests pursued by LabLogic or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information. LabLogic considers that it has a legitimate interest in processing personal information for the purposes set out above, and to support the achievement of its immediate and long-term business goals and outcomes.

We may send marketing communications where permitted by law and where relevant to your relationship with us. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us using the details above

We do not knowingly purchase third-party mailing lists.

Our website uses cookies and similar technologies to:

• Enable core website functionality
• Remember preferences
• Analyse website traffic and usage
• Improve website performance

Where required, non-essential cookies are only placed with your consent.

If you apply for a role with us, we may process:

• Contact details
• CV and employment history
• Qualifications
• Interview notes
• Assessment results
• References
• Right to work documentation

This information is used to assess suitability, manage recruitment, communicate with candidates, and meet employment law obligations.

We use appropriate technical and organisational measures to protect personal data, including access controls, encryption where appropriate, secure systems and staff confidentiality obligations.

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting, or necessary technical requirements.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

See data retention policy and schedule for further details.

For the above purposes, personal information may be transferred within or outside of the jurisdiction where you are employed or perform work, either within LabLogic or to third parties, including, but not limited to:

• any holding company, or affiliate of LabLogic Group.
• certain third-party when required by law or court order, or as requested by any government or regulator or law enforcement authority or agency.

We may share your information within the LabLogic Group if it is necessary to fulfil the contract we have with you. For example, you are based outside the UK and place an order with LabLogic Systems Ltd. In order to provide the goods or service to you in a more cost effective and timelier manner, we instruct a company within the group which is situated in the same country to process your order. We will only provide the information necessary and relevant to the order placed. i.e. Contact name, shipping address and goods purchased.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

We may update this Privacy Notice from time to time. Any material changes will be published on this website together with the revised effective date.

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk