Use quickly, minimize downtime and maximize reliability 

At LabLogic, we understand the need for outstanding hardware services to use new equipment quickly, to minimize downtime and maximize its reliability.

Maintenance

An annual preventative maintenance (PM) visit is the best way to keep your instrument running problem free, to specification and in many cases to ensure regulatory compliance. 

Lablogic can provide a PM service on all of our equipment as well as many third party systems that work in conjunction with LabLogic products. A full report of the maintenance is provided for your records. 

If an instrument is covered under service contract we will pro-actively schedule PM visits. Comprehensive service records are also maintained by LabLogic, allowing us to improve our service through continuous product development.

Repairs

If you have a problem or fault with your instrument, our engineers will to diagnose and repair the fault.

We also have fully equipped service centers where instruments can also be repaired, serviced and calibrated by our qualified personnel.

If you are on a service contract, there’s no need to worry – it’s all included.

Service Contracts

Our all-inclusive service contracts offer ultimate peace of mind. We pro-actively schedule preventative maintenance (PM) visits and will take care of all repairs at no additional cost.

As well as providing contracts for LabLogic equipment, we can also simplify your service needs by supplying cover for related third party equipment in your laboratory.

Description

Included

Unlimited call outs Yes
Unlimited repairs  Yes
Unlimited parts Yes
Unlimited labor/expenses Yes
Priority response Yes
Performance verification following repairs Yes
Full engineer report Yes
Remote technical support Yes
Annual preventative maintenance Yes
Pro-active PM scheduling Yes
Routine PM parts Yes
Full PM report Yes
Refresher user training Yes
Discounts on accessories and upgrades Yes
Annual operational re-qualification Optional
Full re-qualification documentation Optional

Third Party Service

LabLogic provide a full range of services and contracts on associated third party equipment.

As an official Agilent Value Added Reseller, LabLogic’s engineers are formally trained in Agilent HPLC/GC troubleshooting, repair and maintenance, and also have experience in servicing other major brands of HPLC.

Do you supply validation solutions for Instruments and Software?

LabLogic can provide validation solutions for bot instruments and software packages.

Can you supply custom made software validation test scripts or are they a set package?

LabLogic offer both a COTS solution or our validation specialists can work with your team to create a tailored made package that meets your requirements.

What levels of validation do you provide?

We can provide, installation qualification, operational qualification and performance qualification. We also offer different levels of validation depending on your regulatory compliance needs.

Can the validation be reviewed at various stages through the process?

The validation test scripts are designed so that each test case has the ability to be reviewed and counter-signed by the customer.

Can you assist in helping with the planning and initialisation of the validation process?

Yes we can, LabLogic can offer our expertise from the initial planning of the validation through to the completion and sign off.

What experience does LabLogic have?

The validation specialists at LabLogic have over 15 years’ experience performing validations as well as many having previously worked in the laboratory environment.

Why don’t I just create my own validation documentation?

Time – by using LabLogic validation specialists the amount of time taken to complete the validation is significantly reduced. This also means that key staff do not need to be taken away from important day to day activities and thus does not impact on productivity.

Documents

The LabLogic Group will always treat your details with the utmost care and will never sell them to third party companies.

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Instrument Service