A comprehensive installation service, using experienced engineers, developers and product specialists.
At LabLogic, we help to manage the whole installation processes using tried and tested methods to ensure a trouble-free experience.
A typical hardware installation would include consultation on pre-installation requirements, followed by a site visit to fully install and configure all equipment, complete introductory user training and qualification (IQ/OQ).
Installations can range from a single stand-alone PC to enterprise level systems.
LabLogic work alongside a range of departments, from users, to IT and Quality Assurance to ensure an efficient installation.
Third Party Equipment
LabLogic are engineers qualified to install a range of associated third party equipment.
How do I contact support?
Our dedicated firstname.lastname@example.org e-mail address is the best to contact us should you require help with your software or instruments. It is constantly monitored during business hours and will ensure that your query is passed to the person best able to assist you.
How do I arrange my installation?
LabLogic will contact you once your instrument/software has been shipped to let you know that it is on its way and to start arranging the installation. We will send you a checklist that details what is required for the installation so that we can be sure that when we arrive onsite, the installation will be a smooth process.
What paperwork will I receive following the installation?
A service report is provided that details the work undertaken – this is electronically signed by the engineer and the customer and then e-mail to you in pdf format. If qualification/validation is performed as part of the installation, a binder containing the complete set of qualification tests and results is left with the instrument.
What training will I receive?
All of our systems are provided with a familiarisation training session to enable you to get started; this is provided at the time of installation. Once you are familiar with the basic use of the system a follow up training session may be of benefit to cover some of the more advanced topics. We have a range of training options to cover all requirements; please contact us for more details.
Should I validate/qualify my system?
This depends on the regulatory guidelines that you are working to. Our product and quality specialists can advise you on what is required.
How can I get a new feature implemented into LabLogic’s software?
Our software development is driven by our users – functionality is added at our customers’ request so that we can be sure that our systems remain in line with what is needed. We consider all requests for new functionality, with priority being given to those customers on a support contract.
Services Brochure EUDownload (4.34 MB)