Implementing the online ordering of radiopharmaceuticals with Orla
26/06/2023
Evergreen Theragnostics is a CDMO in Springfield, New Jersey.
Evergreen Theragnostics has been using LabLogic’s newest software solution to improve their radiopharmaceutical ordering process
Evergreen Theragnostics is a US-based radiopharmaceutical Contract Development and Manufacturing Organisation (CDMO) that has chosen LabLogic’s Orla software, a new online radiopharmaceutical ordering system. For the customer ordering the radiopharmaceuticals, Orla provides a simple and effective way to order products. For the radiopharmaceutical supplier, like Evergreen, it ensures all orders are received on time with no missing information or transcription errors.
As Evergreen’s Supply Chain Manager, Nicole Vazquez has been using Orla for eight months and has been delighted with the software, saying, “When I first started at Evergreen, it was just myself handling the logistics for multiple sites, which required handling all doses and became very cumbersome. Orla has really helped me to keep everything organised and made my day-to-day job much easier.”
“Having a system that pulls multiple functionalities together gives us a competitive advantage over other companies.”
When asked why Evergreen chose Orla over other software packages, Nicole explained, “Evergreen’s plan was to find a system that eased the process and LabLogic provided us with the best solution for that.” Other options included third party software companies and paper-based systems, both of which are inflexible and not designed for ordering radiopharmaceuticals. Nicole said, “LabLogic does a fantastic job at being open to feedback and providing quick support on ideas for optimization. This was a key differentiator when choosing to pursue this project with the LabLogic team.”
Nicole believes that Orla helps to provide excellent service from supplier to customer, saying, “Having a system that pulls multiple functionalities together gives us a competitive advantage over other companies. Evergreen envisioned a system that was not solely reliant on phone calls or email updates which are prone to inefficiencies. Orla eliminates those pain points and ultimately makes our service and communication more effective with our customers.”
Managing customer expectations
With Orla, you can easily view your upcoming orders and delivery schedules and plan accordingly to ensure that you have the capacity to meet your customers’ needs. This can help to reduce the risk of delays or bottlenecks in the supply chain and ensure that you can provide a consistent and reliable service to your own customers.
“Orla is capable of enforcing product-specific lead time requirements to allow for sufficient notice to isotope suppliers. We can also reject and reply to orders, allowing us to better manage customer expectations and further enhance the high level of customer service we aim to achieve.”
“I have been working with David Kohn, LabLogic’s lead software developer for Orla, on adding documentation and logistics information to each order for the customer to view. This feature has helped to eliminate the potential for a high volume of emails from customers seeking live status updates.”
Nicole summarised her views saying, “The capabilities of Orla address the unique needs of the radiopharmaceutical industry. This is something that was missing for Evergreen and others, and we consider Orla a major step forward in streamlining supply chain operations industry-wide”.
Find out more
You can learn more about Orla by clicking the button below to request a guided demonstration with a product specialist.