Product support and validation from the people in the know
18 July 2006
Purchasers of ADME LIMS and radiochromatography products from LabLogic Systems can 'future-proof' their investment by taking out a support contract.
They then have access by phone and email to technical support from experts who have often been end-users themselves, and from the programmers who write the company's software and therefore know it better than anyone else can.
Also included are free maintenance releases and upgrades within versions; access to the customer support area of the LabLogic website, where product documentation and new releases can be downloaded; and ESCROW agreements for source code access and regulatory authority inspection.
Customers on a support contract can influence future product developments through the company's periodic User Meetings and are often offered additional modules and new versions of their product at a reduced cost.
Complementing the support contract is LabLogic's validation service for newly installed systems or upgrades, which is designed to ensure that customers get maximum value from their investment as quickly as possible.
LabLogic's specialists develop a validation plan tailored to the company's corporate standards and provide on-site consultancy and advice throughout the project life cycle. They work as partners with the system manager and users, involving them in the running of the test scripts so that they learn more about their own system before it is implemented.
See LabLogic's support and validation services for further details.