Training

From Introductory to Fully Certified Training Courses

Our dedicated support@lablogic.com e-mail address is the best to contact us should you require help with your software or instruments.  It is constantly monitored during business hours and will ensure that your query is passed to the person best able to assist you.

LabLogic will contact you once your instrument/software has been shipped to let you know that it is on its way and to start arranging the installation.  We will send you a checklist that details what is required for the installation so that we can be sure that when we arrive onsite, the installation will be a smooth process.

A service report is provided that details the work undertaken – this is electronically signed by the engineer and the customer and then e-mail to you in pdf format.  If qualification/validation is performed as part of the installation, a binder containing the complete set of qualification tests and results is left with the instrument.

All of our systems are provided with a familiarisation training session to enable you to get started; this is provided at the time of installation.  Once you are familiar with the basic use of the system a follow up training session may be of benefit to cover some of the more advanced topics.  We have a range of training options to cover all requirements; please contact us for more details.

This depends on the regulatory guidelines that you are working to.  Our product and quality specialists can advise you on what is required.

Our software development is driven by our users – functionality is added at our customers’ request so that we can be sure that our systems remain in line with what is needed.  We consider all requests for new functionality, with priority being given to those customers on a support contract.